Prestige Hino, as an essential service provider, understands the responsibility we all have to respond appropriately to COVID-19. We are taking our responsibility seriously and due to the nature of the Stage 4 Lockdown, we are unable to conduct a ‘business-as-usual’ approach.
Detailed below is an outline of how business will be conducted, which could be subject to change as further Government guidelines are introduced.
Service bookings are available by appointment only from 7am – 7pm Monday to Friday and 8am to 12pm Saturday. Bookings can be made online at prestigehino.com.au/service/ or (03) 9212 5555. We will continue our Zero Contact Service Drop Off & Collection Procedure. Our 24-Hour Call-Out service will still be in operation.
To ensure we can meet your requirements, please call or book online. If you do not have a booking, we will not be able to receive your vehicle.
So, what will this mean when you bring your vehicle for a service at Prestige Hino?
When you arrive onsite, we ask for you to remain outside the warehouse and call through to our friendly reception team for further instructions. We are unable to provide customers with onsite waiting facilities during this period.
Prior to beginning work on your vehicle, our staff, wearing appropriate Personal Protective Equipment (PPE), will wipe down all contact points within your vehicle. All technicians working on your vehicle will be wearing gloves and compliant face masks. When work on your vehicle has been completed, the same touchpoints will be wiped down, and we will contact you for collection.
For collection, we advise you to again call through to our reception team for instructions.
